Handle inbound end-customer delivery tickets with professionalism and urgency
Execute predefined exception workflows including ghost shipments, stalled/in-transit delays
Communicate shipment status, next steps, and expectations clearly and consistently to customers
Escalate issues as required / needed
Log outcomes accurately to support tracking visibility and reporting

🎯 Requirements

2+ years of customer support experience, preferably in logistics, e-commerce, or SaaS
Strong written communication skills with ability to convey complex information clearly
Comfort working with ticketing systems and following structured workflows
Attention to detail and commitment to accurate documentation
Ability to remain calm and solution-oriented under pressure
Empathy for customers experiencing delivery issues

🎁 Benefits

Competitive salary based on experience
Opportunities for professional growth and career advancement
Collaborative and dynamic work environment

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