Customer Support Agent

📋 Description

• Respond to customer inquiries through live chat and email, providing prompt, clear, and helpful
• Troubleshoot technical issues, investigate reported problems, and escalate bugs or complex cases to
• Guide new users through the onboarding process, helping them understand platform features and make
• Deliver outstanding customer service by maintaining high standards of professionalism
• Advocate for customers by collecting, documenting, and communicating their feedback to Product
• Contribute to continuous product and service improvements by identifying recurring issues and

🎯 Requirements

• At least 2 years of professional experience in customer support or a similar customer-facing
• Advanced written English proficiency (C1 level), with excellent communication skills and the
• Basic familiarity with customer support and ticketing platforms such as Intercom, Zendesk, Jira
• Strong organizational and time-management skills, with the ability to prioritize multiple requests
• High sense of ownership, accountability, and attention to detail when handling customer inquiries
• Flexibility and adaptability to work effectively in a fast-changing environment.

🎁 Benefits

• 100% remote working arrangement, offering flexibility and work-life balance.
• Competitive salary based on skills, experience, and expertise.
• 24 days of paid annual vacation.
• 10 days of paid sick leave.
• Educational and professional development opportunities.
• Additional compensation budget for medical expenses and hobbies or sports activities.