Customer Support Analyst

📋 Description

• Serve as the first line of support and point of contact for HealthVerity’s customers.
• Work cross-functionally with the DI&A, Delivery, and Data Operations groups to interpret our
• Triage common RWD questions through contract review, validation of delivery specifications
• Develop a deep understanding of HealthVerity’s healthcare data assets.
• Remediate and/or initiate remediation procedures for customer issues.
• Create a knowledge repository of data issues inclusive of use cases, triage steps, and resolution

🎯 Requirements

• 7+ years’ experience in the data industry, preferably in a big data environments
• 5+ years’ experience working with healthcare data assets
• Proficient in programming against large data assets; expertise in SQL
• Ability to gather requirements, test strategies, design deliverables
• Proven analytical, evaluative, and problem-solving abilities
• Extensive experience working in a team-oriented, collaborative environment

🎁 Benefits

• Compensation: competitive base salary & annual bonus opportunity (for non-commissioned roles)
• Benefits: We offer health, dental, and vision coverage starting on day 1. We also offer a 401(k)
• Flexible location: Remote workdays and 3 days a week of in-office collaboration for team members in
• Generous PTO: Take time off as needed, targeted at 4 weeks per year, including vacation, personal
• Parental Leave: 12 weeks paid leave for childbearing, surrogacy, and adoption; 6 weeks for
• Comprehensive and individualized onboarding: mentorship program, departmental talks, and a library