Customer Support Analyst

📋 Description

• Execute, monitor, and continuously improve delivery management and service-related tasks assigned
• Become an expert on NIQ processes and methodologies, playing an active role in improving
• Ensure query resolution and deliver data/information as per customer contractual terms, against
• Responsible for triaging customer queries/requests (data, resolution, snapshots) across markets and
• Work closely with other NielsenIQ teams to identify resolutions.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job

🎯 Requirements

• Master’s degree with preference to Marketing
• Exposure to Microsoft Excel (pivot tables, vlookup, conditional functions, conditional formatting
• Analytical skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Good organization skills, meeting deadlines, and team player
• Analytical and problem-solving skills

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)