Customer Support Analyst

📋 Description

• Take ownership of L1 cases, prioritizing based on case first response SLA, issue urgency and
• Research and investigate multifaceted issues related to the Anaplan platform and its integration
• Communicate with customers through case portal, and when necessary, conduct live troubleshooting

🎯 Requirements

• 1+ years of proven experience in a Technical Support or Product Support role, investigating and
• Fluent in English
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced
• Experience supporting high-value, enterprise-level customers where the software is
• A self-motivated, proactive individual with a passion for learning and helping customers achieve
• A degree in a technical field such as Information Technology, Engineering, Business Analytics, or

🎁 Benefits

• Being part of a Winning Culture that values diversity, equity, inclusion, and belonging
• Opportunity to work with leading global companies like Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer
• Inclusive work environment where all people are respected and valued
• Reasonable accommodation for individuals with disabilities