Take ownership of L1 cases, prioritizing based on case first response SLA, issue urgency and
Investigate, troubleshoot, and resolve complex issues to completion, ensuring clear and empathetic
Research and investigate multifaceted issues related to the Anaplan platform and its integration
Communicate with customers through case portal, and conduct live troubleshooting sessions with

🎯 Requirements

Must-Haves:
1+ years of proven experience in a Technical Support or Product Support role, investigating and
Fluent in English.
Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced
Experience supporting high-value, enterprise-level customers where the software is
A self-motivated, proactive individual with a passion for learning and helping customers achieve

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