Customer Support Analyst

📋 Description

• Take ownership of L1 support cases, prioritizing based on SLA, urgency, and customer impact.
• Investigate, troubleshoot, and resolve complex issues, ensuring clear and empathetic communication.
• Research and investigate issues related to the Anaplan platform and integration technologies
• Replicate customer issues in test environments and collaborate with L2/L3 support teams as needed.
• Communicate with customers through the case portal and conduct live troubleshooting sessions via

🎯 Requirements

• 1+ years of proven experience in a Technical Support or Product Support role, investigating and
• Fluent in English
• Demonstrated ability to manage and prioritize multiple high-priority issues in a fast-paced
• Experience supporting high-value, enterprise-level customers where the software is business-critical
• Self-motivated, proactive individual with a passion for learning and helping customers
• Degree in a technical field (IT, Engineering, Business Analytics) or equivalent practical