Customer Support Analyst

📋 Description

• Provide timely, professional, and customer-focused assistance through chat and email channels.
• Respond to customer inquiries, resolve questions, and troubleshoot incidents or technical issues
• Guide users through problem-solving processes, ensuring they understand the platform's features and
• Support customer onboarding, training sessions, and product presentations to encourage successful
• Help customers leverage platform features and data insights to improve their e-commerce strategies
• Monitor customer needs and identify potential challenges that could affect satisfaction

🎯 Requirements

• At least 3 years of professional experience in customer service or customer support (mandatory).
• Previous experience in SaaS sales (mandatory), with a good understanding of subscription-based
• Proven experience delivering customer training, onboarding sessions, or product presentations
• Hands-on experience using CRM platforms to manage customer interactions and information
• Strong customer-oriented mindset, with excellent communication and interpersonal skills.
• Ability to analyze customer issues, troubleshoot problems, and provide clear, practical, and

🎁 Benefits

• Fully remote work: Work from anywhere in Brazil.
• Meal and lifestyle benefits: Access to Caju benefits.
• Healthcare: Comprehensive, high-quality health insurance.
• Inclusive leave policies: Special leave arrangements covering pregnancy, non-pregnancy-related
• Monthly time off: Half a day off every month.
• Additional leave: Three extra bonus days off per year.