Customer Support Analyst (Temporal +1 año)

📋 Description

• Identify systemic frictions and bottlenecks in daily operations (both internal and outsourced
• Design agile technological solutions and propose internal support flows that foster user autonomy
• Implement and deploy No-code tools or AI-based solutions to eliminate repetitive tasks, ensuring
• Define quality standards and criteria to ensure integrations and automations align with the

🎯 Requirements

• Demonstrable experience in designing complex flows and orchestrating APIs on platforms like n8n (or
• Proficiency in using and configuring language models (Claude, Gemini) and knowledge management
• Ability to prototype and deploy internal support tools using AI-powered low-code platforms.
• Familiarity or ability to integrate AI voice solutions (ElevenLabs, Amazon Connect) to optimize
• Governance: Ability to build agile local solutions under strict technical standards, ensuring
• Systemic thinking: Understand that value is not in writing code from scratch, but in knowing what

🎁 Benefits

• Temporary contract (expected duration +1 year) with competitive salary
• Flexible entry and exit hours
• Monthly credit to use in the Cabify app
• Flexible compensation plans tailored to your needs
• Discounts on restaurants, shops, and gyms
• Pet room to bring your furry friend to the office