Becoming an expert on the Laurel product
Responding to and resolving inbound customer support inquiries promptly during assigned schedule
Resolving common capture, release, and configuration issues
Documenting technical problems and escalating internally
Educating customers about the product
Staying up-to-date on product changes

🎯 Requirements

Ability to work a regular schedule of either 10:00 a.m.–7:00 p.m. or 11:00 a.m.–8:00 p.m. ET
Based anywhere in the United States
3+ years of experience providing customer support in a SaaS or software environment
Superior written communication skills
Strong problem-solving skills
Track record of driving high customer satisfaction

🎁 Benefits

Competitive salary and generous equity
Supplemental benefits
Flexible time off
401K
Bi-annual in-person company off-sites

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