Customer Support Associate

📋 Description

• Handle multi-channel customer interactions in a fast-paced environment.
• Resolve issues using procedures, policies, and product knowledge; escalate when needed.
• Drive FCR within defined service guidelines and authority.
• Explain complex or regulated information clearly to customers.
• Maintain accurate case documentation in case management systems.
• Demonstrate adherence to quality, accuracy, and service targets.

🎯 Requirements

• Minimum 1 year of experience in customer support, service, or contact center.
• Strong written and verbal communication; clearly convey information.
• Follow defined procedures while applying judgment to multi-step issues.
• Strong problem-solving and conflict-resolution skills.
• High professionalism, resilience, and customer focus.
• Proficient in standard business systems and tools; multilingual is a plus.

🎁 Benefits

• Market competitive salary.
• Great career growth and development opportunities in a global organization.
• Hybrid work schedule: 2 days in office (Tue) and flexible day.
• Comprehensive health, disability, and life insurance.
• Paid holidays, time off, and life-event leave policies.
• Paid volunteering opportunities (5 days per year).