Customer Support Associate

📋 Description

• Handle inbound and outbound customer interactions across channels.
• Resolve issues using procedures, policies, and product knowledge.
• Drive First Contact Resolution within authority levels and service guidelines.
• Explain complex or regulated information clearly to customers.
• Maintain accurate case documentation in case management systems.
• Meet quality, accuracy, and service targets for the team.

🎯 Requirements

• Minimum 1 year in customer support or contact center.
• Strong written and verbal communication skills.
• Follow procedures while applying judgment for multi-step issues.
• Strong problem-solving and conflict-resolution skills.
• High professionalism, resilience, and customer focus.
• Proficient in standard business systems and tools.

🎁 Benefits

• Market competitive salary.
• Great career growth and development.
• Hybrid schedule with 2 days in office (Tue + flexible).
• Comprehensive health, disability, and life insurance.
• Paid holidays and life-event leave.
• Paid volunteering opportunities (5 days/year).