Customer Support Associate

📋 Description

• Deliver high-quality customer and operational support across customer service, transaction processing, and collections.
• Handle inquiries, process transactions accurately, resolve payment/account issues.
• Support internal stakeholders while ensuring compliance with policies, procedures, and regulatory requirements.
• Maintain accurate records and contribute to continuous improvement initiatives.
• Collaborate with cross-functional teams to deliver end-to-end customer outcomes.
• Hybrid work model onsite 2-3 times per week; hours 9:00–17:30 or 11:00–19:30.

🎯 Requirements

• Minimum of 1 year of experience in customer support, service, or contact center.
• Excellent written and verbal English communication skills, including explaining complex or regulated information clearly.
• Proven ability to follow defined procedures while applying judgment to resolve multi-step issues.
• Strong problem-solving and conflict-resolution skills.
• High level of professionalism, resilience, and customer focus.
• Proficient in standard business systems and tools.

🎁 Benefits

• Market competitive monthly gross salary starts at 2100 EUR.
• Great career growth and development opportunities in a global organization.
• A flexible approach to work (6-10 days per month in the office).
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Work from abroad 60 days per year.