Customer Support Associate

📋 Description

• Handling online requests from internal and external customers per SLAs
• Keying in transactions, sending communications and processing payments
• Running, analyzing and providing reports to clients
• Collaborating with Front Office teams to deliver top-tier service
• Running daily controls and coordinating with internal departments
• Adhering to compliance and regulatory requirements while serving clients

🎯 Requirements

• Experience in a busy client-facing team in a financial services environment
• Passion for excellence in customer service with proven team culture impact
• Excellent communication and listening skills; build relationships at all levels
• Excellent time management and attention to detail
• Proactive and not afraid to speak up if you see something off
• Experience using MS Outlook, Excel, Word, PowerPoint and the internet

🎁 Benefits

• Market competitive monthly gross salary
• Opportunity to earn an annual bonus based on role level
• Great career growth and development opportunities in a global organization
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events
• Paid volunteering opportunities (5 days per year)