Customer Support Associate

📋 Description

• Handling of incoming telephone calls and emails from both Internal and External Customers in
• Ensure that all relevant information is input accurately and completely into Enterprise Case
• Provide transaction monitoring, frequent reporting or dedicated point of contact for agreed
• Update cases and clients regularly, in accordance with agreed SLAs.
• Act as conduct (Bridge) between Sales, Client and Operations.
• Maintains focus on personal and team goals, all incoming calls are handled within SLAs and all

🎯 Requirements

• Experience of working within a Client facing role. Professional telephone manner with an ability to
• Experience of working within a high-volume service delivery environment (desirable). Ability to
• Experience of working with Financial Services (desirable).
• Ability to navigate a computerized data entry system and familiarity with office productivity tools
• Ability to handle objections and complaints.
• High degree of accuracy, attention to detail and self-motivation.

🎁 Benefits

• Market competitive monthly gross salary starting from 2,500 GBP p/m (depending on experience and
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year