Customer Support Associate

📋 Description

• Support SeatGeek customers through phone, email, and live chat
• Help customers with questions related to ticket purchases, ticket delivery, transfers, account
• Investigate customer concerns using SeatGeek's systems, policies, and internal resources
• Communicate clearly and empathetically, particularly when customers are dealing with urgent or
• Take ownership of customer issues and work toward accurate, timely, and practical resolutions
• Document customer interactions and resolutions accurately

🎯 Requirements

• At least two years of experience in customer support, customer service, contact-center operations
• Strong spoken and written English
• Experience assisting customers through phone, email, or live chat; experience working across
• A customer-first mindset and the ability to remain calm and helpful during difficult conversations
• Strong problem-solving skills and the judgment to determine when an issue should be resolved
• High attention to detail and the ability to document information accurately

🎁 Benefits

• Monthly compensation: $700 per month, beginning when you join the live support team
• Full-time, remote working arrangement
• Work equipment provided