Customer Support Associate (Czech Speaker, 6 months contract)

📋 Description

• Manage customer enquiries and transactions across phone, case management, and digital channels.
• Resolve customer issues and requests efficiently while delivering high-quality customer experience.
• Process transactions accurately and in line with established procedures, controls, and service
• Investigate and resolve overdue balances, outstanding items, and transaction discrepancies.
• Maintain accurate records and documentation to support compliance, audit, and reporting
• Prioritize workload effectively to meet KPIs, SLAs, and quality standards.

🎯 Requirements

• Customer-centric mindset with high levels of professionalism and resilience as well as strong
• Experience in customer support, operations, deal desk, or transactional roles.
• Strong attention to detail and data accuracy.
• Ability to remain effective under pressure while managing complex or sensitive customer situations
• Excellent written and verbal English language communication skills, including explaining complex or
• Proven ability to follow defined processes and procedures while applying sound judgment.

🎁 Benefits

• The competitive market annual gross salary starting from 478,189 CZK (depending on experience and
• Additional language bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)