Customer Support Associate - French & English

📋 Description

• Deliver friendly, professional service across inbound/outbound/eService channels.
• Identify and solve problems quickly in a fast-paced environment.
• Devise solutions from limited information and adapt approaches.
• Evaluate processes, measure results, and drive improvements.
• Strive for first contact resolution and remove service barriers.
• Understand regulatory requirements and Convera policies.

🎯 Requirements

• High school diploma; 1+ year experience with Bachelor's or equivalent.
• Strong written and verbal communication.
• Fluent in English and French, written and spoken.
• Passion for Best-in-Class Customer Care.
• Good knowledge of MS Office.
• Ability to learn quickly and prioritize in a fast-growing environment.

🎁 Benefits

• Career growth and development opportunities in a global organization.
• Flexible hybrid schedule with 2 days in office.
• Generous health, disability, and life insurance.
• Paid holidays, time off, and life-event leave policies.
• Paid volunteering opportunities (5 days per year).
• Shift hours: Mon-Fri, 8:00 AM - 5:00 PM.