Customer Support Associate (French speaker)

📋 Description

• Provide high-quality customer and operational support across service, processing, and collections.
• Handle inquiries, process transactions, resolve account and payment issues.
• Ensure compliance with policies, maintain records, and support audits.
• Hybrid work model: onsite 2-3 days/week; 9am–6pm, Mon-Fri.
• French-speaking role; strong problem-solving and multitasking abilities.

🎯 Requirements

• Customer-centric mindset with professionalism, resilience, and strong service focus.
• Experience in customer support, operations, deal desk, or transactional roles.
• Strong attention to detail and data accuracy.
• Ability to stay effective under pressure handling complex or sensitive situations.
• Excellent written and verbal English; explain complex or regulated information clearly.
• Follow defined processes with sound judgment; manage multiple work types.

🎁 Benefits

• Additional language bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life)
• Paid holidays and life-event leave policies (maternity, paternity, adoption)
• Work from abroad 60 days per year