Customer Support Associate (German Speaker)

📋 Description

• Manage enquiries and transactions across phone, case management, and digital channels.
• Resolve issues promptly while delivering high-quality customer experience.
• Process transactions accurately per procedures, controls, and SLAs.
• Investigate and resolve overdue balances and discrepancies.
• Maintain records and documentation for compliance and audits.
• Prioritize workload to meet KPIs, SLAs, and quality standards.

🎯 Requirements

• Customer-centric mindset with professionalism and resilience.
• Experience in customer support or transactional roles.
• Strong attention to detail and data accuracy.
• Ability to stay effective under pressure with sensitive cases.
• Excellent written and verbal English communication.
• Follow defined processes with sound judgment.

🎁 Benefits

• Salary starts at 2,100 EUR/month.
• Language bonus.
• Career growth opportunities in a global org.
• Flexible office schedule (6-10 days/month).
• Generous health, disability, and life insurance.
• Paid holidays and life-event leave.