Customer Support Associate (Maternity Leave Cover)

📋 Description

• Provide responsive support via email or chat
• Own the platform and tools as SME
• Triaging bugs and high-priority issues
• Surface client feedback to inform product changes
• Collaborate with Product Ops, Engineering, and Client Success
• Develop and improve support docs and AI workflows

🎯 Requirements

• 1–3 years in SaaS or tech support
• Experience with enterprise customers or high-volume queues
• Urgency, accountability, and problem-solving skills
• Clear written and verbal comms, distilling complex issues
• Familiarity with Zendesk, Intercom, JIRA
• Experience at Series A/B startup a plus

🎁 Benefits

• Private medical insurance (UK)
• Generous time off and holidays
• Learning budget for courses and training
• Mental wellbeing resources
• Stock options and growth opportunities
• 4-month parental leave after 1 year