Customer Support Associate (Polish speaker)

📋 Description

• Handle inbound/outbound customer interactions via phone, email, case management.
• Resolve inquiries using procedures and product knowledge; escalate as needed.
• Drive First Contact Resolution while meeting service targets.
• Process requests accurately and maintain complete records in systems.
• Communicate professionally; explain complex information clearly.
• Ensure compliance with regulatory, legal, and internal policies.

🎯 Requirements

• At least 1 year in customer support, service, or contact center.
• Excellent written and spoken English; clear explanation of complex info.
• Ability to follow procedures and apply judgment to resolve multi-step issues.
• Strong problem-solving and conflict-resolution skills.
• High level of professionalism, resilience, and customer focus.
• Multilingual capability is an advantage.

🎁 Benefits

• Additional Polish language bonus
• Great career growth and development in a global organization
• Flexible work approach (6-10 days per month in the office)
• Generous health, disability, and life insurance
• Work from abroad 60 days per year
• 3 wellness days per year