Customer Support Associate (Self-Service)

📋 Description

• Support self-service customers with proactive outreach and onboarding guidance.
• Escalate complex issues and surface expansion opportunities.
• Ensure positive onboarding and support experience for customers.
• Organize and maintain self-service resources for easy access.
• Track common questions and onboarding challenges; share insights to improve the journey.
• Monitor PLG metrics like new self-service signups, activation, go-live.

🎯 Requirements

• 1–2 years in customer support, CS, technical support, SaaS support, or related role.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Customer-first mindset with a desire to help others succeed.
• Comfortable learning new software and technology.
• Ability to work independently while asking questions and seeking feedback.

🎁 Benefits

• Osano is an Equal Opportunity Employer.
• Great Place to Work for four years.
• Privacy-first, high-growth culture with collaboration.