Handle inbound customer calls and provide professional support
Resolve customer issues related to services, billing, SIM cards, top-ups and roaming
Provide accurate information and troubleshoot basic issues
Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
Document customer interactions accurately in the system
Maintain high standards of quality, empathy and professionalism in every call

🎯 Requirements

Norwegian – minimum B2 level
English – minimum B2 level
Undergraduate, graduate, postgraduate degree or equivalent
Strong communication and active listening skills
Good computer skills and ability to work with multiple systems
Previous experience in customer service, BPO or telecommunications (nice-to-have)

🎁 Benefits

Competitive salary + performance-based bonuses
Additional health insurance
Food vouchers
Fully paid training and onboarding
Relocation support for eligible candidates moving to Sofia

🚚 Relocation support

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