Customer Support - BI

📋 Description

• Serve as primary contact for customer inquiries and support requests.
• Investigate and resolve issues via structured troubleshooting and system analysis.
• Coordinate with SSC to log and track tickets for resolution from HQ.
• Maintain clear, timely, empathetic communication with customers.
• Translate customer enquiries into actionable insights for internal teams.
• Collaborate with Account Managers to meet client needs and deliverables.

🎯 Requirements

• Bachelor's degree in business, IT, Data, or related field.
• 1-3 years of experience in customer support, service operations, or similar roles (fresh graduates with relevant internships are welcome).
• Strong problem-solving and analytical thinking skills.
• English and Mandarin communication skills (required for China-based role).
• Familiarity with CRM systems or ticketing tools (Salesforce, ServiceNow, Jira).
• Basic data handling skills (Excel, Power BI).

🎁 Benefits

• Flexible working model after 6 months.
• Central, modern office.
• Annual training budget and learning platforms.
• Career opportunities locally and internationally.
• Healthcare.