Customer Support Coach

📋 Description

• Support existing hotel customers with their day-to-day use of the hospitality software, helping
• Respond to customer inquiries through phone, email, live chat, and other available support channels
• Troubleshoot customer issues, investigate problems, and make outbound calls when additional
• Build strong, trusted customer relationships through empathy, active listening, clear
• Help drive customer loyalty, retention, and product adoption by identifying opportunities to
• Gather customer feedback, requirements, and recurring pain points and communicate relevant insights

🎯 Requirements

• At least 1 year of professional hospitality experience in a hotel, hostel, B&B, or similar
• Previous customer service or customer support experience is an advantage, particularly in a
• Native or fluent English and Spanish proficiency is required; Portuguese proficiency is considered
• Excellent verbal and written communication skills, with the ability to explain solutions clearly
• Strong problem-solving skills and emotional intelligence, with the ability to remain calm
• High learning agility and willingness to continuously develop knowledge of new software features

🎁 Benefits

• Fully remote, remote-first work environment.
• Paid time off in accordance with applicable local labor requirements.
• Monthly Wellness Fridays, providing an extra-long weekend each month.
• Fully paid parental leave.
• Home-office stipend based on country of residence.
• Access to professional development courses through the internal learning platform.