Customer Support / Content Moderation (Content Processing Specialist)

📋 Description

• Moderate reviews and comments per brand guidelines.
• Analyze user feedback to decide moderation/escalation.
• Monitor and engage with reviews across platforms in brand voice.
• Respond to customers via public responses, chat, email, DMs.
• Identify trends in customer communications and share with the team.
• Work with clients to ensure safe communities and align with guidelines.

🎯 Requirements

• High School Diploma or equivalent
• Personal PC/laptop with webcam
• Stable home internet
• 2+ years in moderation, CX support, or digital customer service
• Fluent in English and Portuguese (written and spoken)
• Able to work 8-hour rotating shifts

🎁 Benefits

• 100% Remote position
• Continuous learning and career growth
• Competitive compensation by location
• Work with some of the world’s coolest brands
• Diverse, global team environment