Customer Support Coordinator - [London based] (f/m/d)

📋 Description

• First-Line Support: primary contact for users via calls, tickets, emails, and live chat.
• Knowledge Management: Maintain and expand the Help Center with clear guides and FAQs.
• Operational & CRM Support: Coordinate onboarding, user setup, permissions, and data records with Revenue teams.
• Tracking & Analytics: Monitor metrics (tickets, response times, CSAT) to identify product improvements.
• Cross-Team Collaboration: Partner with Sales and Marketplace teams for a high-quality experience.

🎯 Requirements

• 2+ years in customer support, success, or ops in B2B SaaS/fintech/energy.
• Technical aptitude and problem-solving; quick to master complex software.
• Bilingual English and German (business level).
• Strong organizational and multi-tasking in fast-paced environments.
• Customer DNA: passion for outstanding service and trust.
• CRM savvy: Zoho, Zendesk, Intercom; data hygiene; AI-enabled support.

🎁 Benefits

• 28 days annual leave
• Hybrid & Workation flexibility
• €2,000 annual L&D budget + Level Up days
• Commute & Wellness: gym memberships and paid transport for office days
• Inclusive international team with language classes
• AI-first environment with AI Philosophy groups