Customer Support Developer (Databases)

📋 Description

• Serve as the primary technical escalation point for database-related customer issues, responding
• Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while
• Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object
• Reproduce customer-reported bugs by inspecting connector logs, query plans, replication slots
• Support customers through onboarding and troubleshooting for SSH tunnels, network configuration
• Get hands-on with customers building and debugging integrations, helping them navigate Airbyte's

🎯 Requirements

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or a similar
• Fluency in SQL, with hands-on experience investigating query plans, isolation levels, and
• Proficiency in Java or Kotlin. You must be able to read, write, and debug JVM-based connector code.
• Hands-on experience with relational databases, data warehouses, or data lakes, including concepts
• Experience with JDBC and common database drivers, and comfort debugging connection, authentication
• Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts, including

🎁 Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually, and public holidays in
• Comprehensive health coverage – extended health benefits on top of provincial public healthcare
• Virtual healthcare – access to doctors and other care providers online, so you can get care without
• Retirement savings – a group retirement savings plan to help you build for the future
• Statutory protections – Canada/Québec Pension Plan, Employment Insurance and workers' compensation
• Professional development budget, conference sponsorship, and book reimbursement