Customer Support Developer (Databases)

📋 Description

• Serve as the primary technical escalation point for database issues via email, tickets, and video.
• Triage issues, meet SLA targets, and use AI tools to resolve faster.
• Debug issues across relational DBs, data warehouses, data lakes; root-cause fixes.
• Reproduce bugs by inspecting logs, query plans, replication state.
• Onboard and troubleshoot SSH tunnels, network config, permissions, CDC setup.
• Develop database connectors with customers; work on CDC, schema evolution.

🎯 Requirements

• 2+ years in software engineering, data engineering, technical support, DevOps, QA, or similar.
• Fluency in SQL; hands-on experience investigating query plans, isolation levels, and performance bottlenecks.
• Proficiency in Java or Kotlin; read, write, and debug JVM-based connector code.
• Hands-on experience with relational databases, data warehouses, or data lakes; CDC, schema evolution, and query optimization.
• Experience with JDBC and common database drivers; debug connections, authentication, SSL, and SSH tunnels.
• Understanding of cloud platforms (AWS, GCP, Azure) and ELT/ETL concepts.

🎁 Benefits

• Flexible PTO with at least 25 days off annually.
• 16 weeks fully paid parental leave for all parents.
• Medical, dental, and vision coverage for employees and dependents.
• 401(k) retirement plan.
• Professional development budget, conference sponsorship, and book reimbursement.
• Commuter benefits and monthly internet reimbursement.