Customer Support Engineer

📋 Description

• Manage multiple tickets and prioritize ticket responses based on urgency
• Demonstrate strong critical thinking and self-driven research skills utilizing FireMon and external
• Contribute to projects and tasks as delegated by management as a part of professional development
• Triage, troubleshoot and reproduce customer issues in labs to resolve product issues for partners
• Enhance FireMon services to meet partners' and customers' business needs through knowledge sharing
• Provide 24/7 "follow the sun" coverage, including on-call shifts for production-down issues

🎯 Requirements

• Familiarity and experience administrating Cisco, Palo Alto, Juniper, Checkpoint, or Fortinet
• Fast learner with the ability to accept and act on critical feedback
• Ability to follow customer support process and procedures
• Technical certifications such as Cisco, Microsoft, Linux, Network or Security+, or a degree in
• Experience and demonstrated knowledge of network security, firewall, Linux, and/or endpoint vendors
• Demonstrated knowledge of the OSI model, Linux file system, network security industry compliance