Customer Support Engineer

📋 Description

• Use knowledge-based support platforms to troubleshoot and resolve a wide range of client issues
• Multitask and prioritise a daily flow of tasks together with longer-term projects, liaise with
• Use AI to optimise troubleshooting and assist with tasks
• Implement resolution plans for technical problems
• Modify Freemarker document templates
• Assist with testing of new features and validation of software fixes

🎯 Requirements

• Minimum 2 years experience as a support engineer or similar role
• Proven experience in troubleshooting and problem solving
• Honed analytical skills
• Fluent and professional oral and written English
• Excellent customer-facing skills
• BSc in Computer Science or related field

🎁 Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program
• Flexible work culture
• Generous time off, including local holidays and annual 'Dim the Lights' period
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition
• The technology and tools you need to do your best work