Customer Support Engineer

📋 Description

• Advise and handle support requests from customers and developers on the PlanetScale platform.
• Respond to, debug, and resolve customer support issues through support tickets, customer Slack
• Help customers understand how to use PlanetScale effectively, including how to reason about
• Create and improve internal and external documentation, support playbooks, troubleshooting guides
• Identify product gaps and recurring sources of customer friction, then work with Engineering to
• Contribute to the systems, processes, and practices that help PlanetScale deliver excellent

🎯 Requirements

• Experience supporting production applications, databases, developer tools, infrastructure, or other
• Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL.
• Strong debugging skills and the ability to reason through application and database behavior.
• Programming experience. You will not be programming full-time, but you should be comfortable
• Experience with common application frameworks, ORMs, database connectors, or application deployment
• Willingness to explore new languages, frameworks, tools, and customer environments as needed.

🎁 Benefits

• Remote work
• Base salary + variable comp where appropriate + benefits + equity
• Opportunity to shape product, documentation, and support systems
• Inclusive and diverse company culture
• Accommodations for disabilities during interview process