Customer Support Engineer

📋 Description

• Handle cases for all Vercel customers.
• Handle customer issues outside of regular case channels.
• Work with the community to provide advice and assistance.
• Develop and improve internal tools alongside engineering.
• Complete engineering work on a regular basis.
• Specialize in a specific product area and owning that within the team.

🎯 Requirements

• Frontend development experience, ideally with React and Next.js.
• A firm understanding of cloud technologies and serverless computing.
• A desire to engineer solutions for problems to resolve root causes.
• Exceptional communication skills, both written and oral.
• Comfortable working with a fully remote, globally distributed team.
• Availability to work within a weekend and on-call rota.

🎁 Benefits

• Competitive compensation and stock options.
• Inclusive Healthcare Package (US only).
• Flexible working style - 100% remote, with teammates located throughout the globe.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and
• Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
• Generous Gear Credit.