Customer Support Engineer

📋 Description

• Own customer cases end to end: investigate, resolve, and confirm with the customer that it is
• Diagnose across boundaries: platform behaviour, ERP behaviour, master data and process logic.
• Decide what the real fix is, and make it: configuration, data, process, or a case for engineering.
• Keep response times within our commitments, with priority handling on strategic accounts.
• Recognize when a problem is bigger than one case, and hand it on with proper evidence.
• Document what you learn so the next person does not have to learn it twice.

🎯 Requirements

• Master's degree in a STEM field: computer science, engineering, information systems, mathematics
• 3+ years in a technical customer-facing role: application support at depth, technical consulting
• Demonstrable debugging ability across systems, not only within one. APIs, data mapping, interfaces
• Comfortable with data. SQL or equivalent, and the instinct to check rather than assume.
• German and English, both fluent. This is a hard requirement. Our customers work in German every day
• Nice to have: ERP experience with SAP, Microsoft Dynamics or similar, scripting in any language, or

🎁 Benefits

• Full-time position based in Munich or Cologne.
• Financially supported visits for team days, all-hands and offsites in Zurich and at hubs.
• Join a fast-growing SaaS scale-up with majority employee ownership and Goldman Sachs as growth
• Be part of a team that drives strategic initiatives and improves customer experience.