Customer Support Engineer

📋 Description

• Serve as the first point of contact for customer and researcher issues across tickets, email, and
• Identify and apply established workarounds for common issues while documenting repeatable solutions
• Assist in refining internal operational workflows and documentation to increase resolution
• Work under the regular guidance of senior team members, proactively seeking feedback and coaching

🎯 Requirements

• 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment.
• Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to
• Strong written and verbal communication abilities with a focus on clear, professional documentation.
• A solutions-oriented approach with strong time management, composure under pressure, and a high
• Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking

🎁 Benefits

• $59,520 - $74,400 base pay range
• Discretionary bonus program or commission plan eligibility
• Remote work-from-home environment
• Remote work environment