Customer Support Engineer

📋 Description

• Resolving customer issues and handling Level 1 and Level 2 tickets
• Building platform fluency and contributing to knowledge management and automation initiatives
• Identifying repeatable patterns and proposing automation opportunities
• Partnering with engineering, platform, and content teams to improve customer experience
• Participating in a 12-month rotational program with exposure across Customer Success, Professional

🎯 Requirements

• 1-6 years of experience in L1/L2 support, platform operations, analytics, or other customer-facing
• Demonstrated ability to resolve complex issues with precision, clarity, and speed
• Excellent written communication skills to synthesize technical details into accessible language
• Strong problem-solving mindset and high degree of ownership
• Experience spotting patterns across support tickets and proposing scalable solutions
• Collaborative team player comfortable interfacing with engineering, product, and content teams

🎁 Benefits

• 12-month rotational program to accelerate learning and career growth
• Exposure to Customer Success, Professional Services, and AI support teams
• Opportunities for growth within a high-growth SaaS company