Customer Support Engineer (GPU Cluster)

📋 Description

• Engage with customers to resolve complex GPU cluster issues.
• Become product expert for GPU Cluster; escalate when needed.
• Collaborate with Eng/Research/Product to resolve concerns.
• Identify patterns in support cases and influence roadmap.
• Document configurations, guides, and FAQs.
• Provide support coverage during holidays and off-hours.

🎯 Requirements

• 3+ years in a customer-facing tech role; 1+ year AI/SaaS support.
• Strong AI/ML/GPU knowledge; HPC integration.
• Kubernetes, SLURM; Ansible; NFS storage; container infra; scripting.
• Foundational install, config, admin, troubleshooting, and securing compute clusters.
• Cross-functional work with Sales, Eng, Support, Product, and Research.
• Strong ownership and willingness to learn new skills.

🎁 Benefits

• Remote work flexibility.
• Startup equity.
• Health insurance.
• Other benefits.