Strive to make every customer interaction a positive experience.
Troubleshoot product and service-related issues and escalate when needed.
Engage with customer owners to support success and app optimization.
Provide proactive best-practice guidance to the customer's project and management teams.
Advocate customer's priorities internally within Conga.
Leverage Salesforce knowledge to provide world-class technical support.

🎯 Requirements

Enjoys customer interaction and delivers world-class support.
Willing to learn new technologies and grow technical skills.
Strong written and oral communication for phone and email.
Salesforce experience as power user or admin.
Understanding CRM data structures and workflows.
Ability to trace data flow from Salesforce into downstream systems.

🎁 Benefits

Equal Opportunity Employer with an inclusive culture.
Resumes accepted in PDF or plain text.
Confidential handling of applicant information per EEO guidelines.

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