Customer Support Engineer (Inference)

📋 Description

• Engage with customers to resolve complex GPU/inference challenges.
• Become a product expert for Gen AI solutions; escalation to Eng/Product when needed.
• Collaborate with Engineering, Research, and Product to ensure customer satisfaction.
• Turn customer insights into action; influence roadmap and future models.
• Maintain documentation of configurations, procedures, troubleshooting guides, and FAQs.
• Provide coverage during holidays, nights, and weekends as needed.

🎯 Requirements

• 5+ years in a customer-facing tech role; 1+ year in AI support.
• Strong AI/ML/GPU background with HPC experience.
• Kubernetes, SLURM, and Ansible; container infra and scripting basics.
• Storage and networking familiarity: NFS storage, HPC networks.
• Python, TypeScript, JavaScript; curl and Postman-like tools.
• Install/config/admin/troubleshoot compute clusters; security basics.
• Cross-functional collaboration; ownership and proactive learning.

🎁 Benefits

• Startup equity
• Health insurance
• Flexible remote work
• Competitive benefits
• Work with leading AI researchers