Customer Support Engineer (Inference), India

📋 Description

• Engage customers to resolve complex tech challenges with GPU clusters, inference and fine-tuning.
• Become a Gen AI product expert; act as last-line defense before escalation.
• Collaborate with Engineering, Research, and Product to resolve issues.
• Turn customer insights into action; identify patterns and guide roadmap.
• Maintain docs for configurations, procedures, troubleshooting, and FAQs.
• Provide support during holidays, nights, and weekends as needed.

🎯 Requirements

• 5+ years in a customer-facing technical role; at least 1 year in AI support.
• Strong AI/ML and GPU background with HPC integration experience.
• Familiar with Kubernetes, SLURM, Ansible, HPC storage, and scripting languages.
• Proficient in Python, TypeScript, and JavaScript; testing with curl and Postman.
• Foundational knowledge of install, configure, administer, troubleshoot, and secure compute clusters.
• Excellent communication and cross-functional teamwork with Sales, Engineering, Support, Product, and Research.

🎁 Benefits

• Flexible remote work for the hiring region.
• Startup equity and health insurance.
• Other benefits and perks.