Customer Support Engineer (Technical Support- SQL, Oracle)

📋 Description

• Manage assigned support tickets and own the ticket lifecycle
• Analyse, troubleshoot, and resolve customer issues effectively
• Provide frequent, clear updates and next steps to customers
• Set and manage customer expectations throughout the ticket lifecycle
• Participate in customer interactions, meetings, and discussions
• Communicate professionally, including handling sensitive issues with guidance

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, or related field (or equivalent
• 2+ years of experience supporting enterprise-level software in a customer-facing environment
• Experience in SaaS-based applications preferred
• Strong analytical and problem-solving skills
• Effective written and verbal communication
• Ability to work independently with minimal supervision

🎁 Benefits

• Competitive total rewards package designed to support employees personally and professionally
• Benefits and compensation provided in accordance with Model N's India programs and applicable local
• Support for well-being and growth