Resolve customer issues and ensure swift response times, making customer satisfaction a top
Adapt to constant changes in a fast-paced, scale-up environment, staying ahead with new product
Measured through team KPIs including resolution time and response time; autonomy to set personal
Work with other teams to tackle root causes of customer issues.
Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

🎯 Requirements

Minimum 2 years experience in online customer support, live chat, and calls.
Zendesk experience.
100% ownership and customer-first mindset.
Organisation and ability to multitask across different platforms.
Proactivity and forward thinking.
Assertive nature and ability to be the voice of the customer when communicating internally.

🎁 Benefits

A vibrant company culture
Plenty of opportunities for growth and learning
Chance to join and contribute to a company during its exponential expansion phase

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