Customer Support Executive, 6 months FTC (Remote in US)

📋 Description

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve
• You will be measured through team KPIs, including resolution time and response time. In addition
• You’ll be working together with other teams in the business to tackle root causes of customer
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

🎯 Requirements

• Minimum 2 years experience in online customer support, live chat, and calls.
• 100% ownership and customer-first mindset
• Organisation and ability to multitask across different platforms
• Proactivity and forward thinking
• Assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

🎁 Benefits

• A vibrant company culture
• Plenty of opportunities for growth and learning
• Chance to join and contribute to a company during its exponential expansion phase