Customer Support Executive

📋 Description

• Provide timely and effective resolution to customer queries via voice and chat support
• Respond to customers in a professional, empathetic, and solution-oriented manner
• Handle simple to complex customer issues and ensure first-time resolution where possible
• Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
• Meet productivity, quality, and performance metrics as defined by the process or manager
• Ensure compliance with all company policies, procedures, and quality guidelines

🎯 Requirements

• Graduate in any discipline
• Relevant experience may be considered in lieu of formal education
• 1-2 years of experience supporting US-based customers through voice or chat processes; freshers
• Experience in Customer Support / Contact Center / Voice or Chat Process
• Ability to troubleshoot and resolve customer queries effectively
• Experience handling service metrics and adherence to SLAs

🎁 Benefits

• 5 working days per week
• 2 rotational weekly offs (not necessarily Saturday/Sunday)
• Willingness to work US time zones / rotational shifts
• Flexibility to extend working hours during business peak periods