Customer Support Executive

📋 Description

• Support the delivery of Brandbank's core services to customers.
• Provide daily support to Polish customers via the Freshdesk platform, including customer
• Collaborate closely with local sales teams and cross-functional departments to resolve customer
• Deliver customer onboarding and training sessions to help customers maximize the value of our
• Drive customer satisfaction and contribute to customer retention and renewals.
• Contribute to the development of the Knowledge Base and support automation initiatives across the

🎯 Requirements

• Minimum 2-3 years of experience in a customer-facing role, ideally within a B2B customer service
• Native Polish speaker with good English communication skills.
• Good knowledge of Microsoft Office tools.
• Excellent listening, communication and organizational skills.
• Strong administrative and organizational skills with a structured approach to managing multiple
• Good time management skills with the ability to prioritize effectively.

🎁 Benefits

• Work in a dynamic environment with global companies from the e-commerce sector (FMCG and Pharma)
• Possibility to grow together with the Brandbank team & NIQ structure
• Work in a highly diverse team, in a relaxed & open atmosphere
• Benefits & flexible working hours, remote work options
• Interaction with a variety of internal and external stakeholders including clients and service
• Internal trainings will be provided together with detailed onboarding agenda