Provide timely and effective resolution to customer queries via voice and chat support
Respond to customers in a professional, empathetic, and solution-oriented manner
Handle simple to complex customer issues and ensure first-time resolution where possible
Escalate issues to the appropriate teams within the defined Line of Business (LOB) when required
Meet productivity, quality, and performance metrics as defined by the process or manager
Ensure compliance with all company policies, procedures, and quality guidelines

🎯 Requirements

1-2 years of experience supporting US-based customers through voice or chat processes
Freshers with strong communication skills and willingness to learn are also encouraged to apply
Experience in Customer Support / Contact Center / Voice or Chat Process
Ability to troubleshoot and resolve customer queries effectively
Experience handling service metrics and adherence to SLAs
Graduate in any discipline

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