Customer Support Executive

📋 Description

• Provide timely and professional support for customer queries and requests.
• Gather and share customer feedback to help improve processes and service delivery.
• Review and monitor customer service metrics and identify opportunities for improvement.
• Manage and coordinate service-related tasks to ensure successful delivery outcomes.
• Support customer setup, maintenance, and ongoing data or platform-related requests.
• Work collaboratively with Customer Success, Business Intelligence, Operations, and other internal

🎯 Requirements

• Previous experience in customer service, customer support, business operations, administration, or
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Confidence working with data, systems, and operational processes.
• Good problem-solving and decision-making skills.
• Ability to work both independently and as part of a team.
• Strong attention to detail and commitment to delivering quality outcomes.

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)