Customer Support Executive

📋 Description

• Support and monitor end-to-end Part Truckload (PTL) operations, ensuring efficient load planning
• Coordinate with transporters and clients to organize dispatch schedules, arrange vehicle
• Maintain strong relationships with clients through proactive communication, regular follow-ups, and
• Handle customer concerns, operational complaints, and service escalations efficiently, ensuring
• Prepare, maintain, and update daily and periodic PTL Management Information System (MIS) reports
• Coordinate with the PTL operations team, allocate responsibilities, monitor performance, and

🎯 Requirements

• Previous experience in customer support, logistics coordination, transportation operations, or a
• Good understanding of the logistics, transportation, freight forwarding, and warehousing industry.
• Knowledge of Part Truckload (PTL) operations, shipment coordination, and transport management is an
• Proficiency in Microsoft Excel and Microsoft Word, with the ability to manage operational records
• Experience using Management Information Systems (MIS) for reporting, data tracking, and operational
• Excellent verbal and written communication skills, with the ability to interact professionally with

🎁 Benefits

• Health insurance coverage.
• Provident Fund (PF) benefits.
• Employee State Insurance (ESI) benefits.
• Informal dress code and relaxed workplace environment.
• Opportunity to develop expertise in logistics, transportation, and supply chain operations.
• Exposure to customer relationship management, operational coordination, and performance reporting.