Manage customer inquiries through Gorgias and other support channels
Review and QA AI-generated responses before they are sent to customers
Handle common customer concerns including order status, WISMO, refunds, missing or delayed
Process refunds and order adjustments through Shopify
Investigate customer issues and coordinate with the appropriate internal team or vendor
Follow up on open issues until they are fully resolved

🎯 Requirements

2+ years of experience in customer support, executive assistance, operations, or a similar role
Experience working with 3PLs, shipping, fulfillment, or order management
Experience with wholesale or retail orders
Experience with Amazon or other marketplaces
Strong written and verbal English communication skills
Experience working directly with customers and/or business stakeholders

🎁 Benefits

100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Leave (SIL)

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